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Store Policy

Customer Care

  1. Product Knowledge: Customer service representatives should be well-versed in the various cannabis products offered by the company, including strains, potency, consumption methods, and potential effects. This allows them to provide accurate information and recommendations to customers.

  2. Regulatory Compliance: Given the strict regulations surrounding the cannabis industry, customer care teams must ensure compliance with all applicable laws and regulations. This includes verifying the customer's age and adhering to packaging and labeling requirements.

  3. Responsive Communication: Prompt and effective communication is essential in addressing customer inquiries, concerns, and feedback. This can be done through various channels such as phone, email, live chat, or social media.

  4. Personalized Assistance: Tailoring assistance to each customer's needs and preferences enhances their experience. This may involve recommending specific products based on desired effects, guiding new users on consumption methods, or assisting experienced users with finding new strains to try.

  5. Dispute Resolution: Handling customer complaints or disputes professionally and efficiently is crucial. Customer care teams should aim to resolve issues promptly, offering refunds, exchanges, or other remedies when necessary to ensure customer satisfaction.

  6. Education and Guidance: Educating customers about cannabis products, their effects, proper usage, and potential risks fosters responsible consumption and builds trust. Providing resources such as dosage guidelines, product information sheets, or educational content can be beneficial.

  7. Privacy and Confidentiality: Respecting customer privacy and maintaining confidentiality regarding their purchases is paramount. Customer care representatives must handle sensitive information with discretion and ensure that customer data is protected.

  8. Feedback Collection: Actively soliciting feedback from customers allows companies to continuously improve their products and services. This can be done through surveys, feedback forms, or follow-up calls to gauge satisfaction levels and identify areas for enhancement.

Private policy and Terms & conditions

Privacy Policy:

1. Introduction: Thank you for choosing Southern Sota Growers! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect: We may collect various types of information from you, including:

  • Personal Information: such as your name, email address, shipping address, and payment details.

  • Usage Information: such as your IP address, browser type, operating system, and browsing behavior on our website.

  • Cookies: We may use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you use it.

3. How We Use Your Information: We may use the information we collect for the following purposes:

  • To process your orders and transactions.

  • To communicate with you about your orders, promotions, and updates.

  • To improve our website and services.

  • To comply with legal obligations.

4. Sharing Your Information: We may share your information with third parties in the following circumstances:

  • With service providers who assist us in operating our website and fulfilling orders.

  • With law enforcement or government agencies when required by law.

  • With your consent.

5. Data Security: We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights: You have the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us at any time.

7. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

Terms and Conditions:

1. Acceptance of Terms: By using our website or purchasing our products, you agree to be bound by these Terms and Conditions.

2. Product Information: We make every effort to provide accurate and up-to-date information about our products. However, we do not warrant that the product descriptions, prices, or other content on our website are accurate, complete, reliable, or error-free.

3. Ordering and Payment: By placing an order on our website, you agree to pay the full amount for the products and any applicable taxes and shipping fees. We accept various payment methods, including credit/debit cards and electronic payments.

4. Shipping and Delivery: We will make every effort to ship your order in a timely manner. However, we are not responsible for delays or failures in delivery caused by circumstances beyond our control.

5. Returns and Refunds: We want you to be satisfied with your purchase. If you are not completely satisfied, you may return the product within 14 days for a refund or exchange, subject to our return policy.

6. Limitation of Liability: We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our products or website.

7. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Minnesota, without regard to its conflict of law provisions.

8. Contact Us: If you have any questions or concerns about these Terms and Conditions or our Privacy Policy, please contact us at dreaminfarmsllc@yahoo.com.

Payment Methods

Payment Methods

Currently, we can only accept cash or venmo payments. 

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